Post by ruhaimaromana22 on Nov 4, 2024 1:45:28 GMT -8
In July, we've been hard at work making functional improvements to the platform to enhance its capabilities to help your business succeed.
1. Client card: new functions in the Clients section
Some time ago we added the Clients section, and it's time to add useful tools, both for filling your database and for working with existing clients.
Search by name
Previously, searching was only possible by social media marketing service contact or by ID. Now, if a user has introduced themselves and a client card has been automatically created with their name, you can find the client by entering their name in the search.
Editing name
Clients do not always enter correct data immediately when starting a dialogue. Also, instead of a name in the channel, for example, a social network, from which the client contacts, a nickname is often indicated. Now, if necessary, you can always find a client in your client database and change the name in the card for convenient interaction in the future.
Add any contacts
Now you can add any contacts to the card so that you have all the relevant data for contacting your client in the future in any channel. Any contact can now also be specified when manually creating a new client.
Outgoing from the card
Resuming the conversation has become even easier! Remind about yourself on behalf of the official group or make upsells with individual offers.
Be proactive: send customers information about the order status, new products and discounts.
Just find the customer card, select “Send message” from the menu, select the appropriate communication channel and send the message. If the customer responds to your message, a new request will be created, at the beginning of which the operator will see the text of the message you initially sent.
We continue to work on the necessary functions for the customer card, such as editing/deleting a contact, merging cards, additional fields for various information. The process of working with outgoing messages will also receive additional functions, and the customer card will show the history of requests and tasks related to the client. In addition, the Clients section will be available not only in the personal account, but also in the operator's application. Follow the news
2. Nanotech42 chatbots: increased number of characters in the question
In order to collect additional information from the visitor when communicating with the chatbot (for example, name or email, order number or contract number), you can add your own questions in the push-button bot settings. Previously, the length of the question was limited to 128 characters. We listened to your request and expanded this value to 2000 so that you can ask the client a question, indicating all the necessary nuances.
3. Analytics: Number of requests in channels by hour
Previously, in the Channels analytics section, you could track the number of requests by hour for only one day. Now you can select any required period to analyze this indicator for each of its days, both on the graph in your personal account and in the downloaded report. In just 1 click, you can evaluate the distribution of the load on channels during a week or month to optimize the amount of resources needed to process them.
4. How to Increase Sales with WhatsApp
According to the latest data, WhatsApp has over 2 billion active users. The messenger has grown into a full-fledged business tool that companies use to increase traffic and stimulate sales.
We have prepared an article in which we talk about how integrating the LiveTex platform with the WhatsApp channel can increase sales.
To stay up to date with all the news, bookmark the link to our blog, subscribe to the Telegram channel or VKontakte group .
Reviews about LiveTex
We are actively developing and improving our product, including thanks to your feedback. We will be pleased if you share your feedback on working with LiveTex.
Leave a review on Yandex Leave a review on Google
If you are not with us yet, register and evaluate all the possibilities of the LiveTex platform without restrictions for 14 days free of charge. And if you do not know where to start, contact our managers in any convenient communication channel: they will help with settings and selection of the optimal tariff and solution for a business of any scale.
Working with LiveTex, you get a comprehensive expert solution for your business and significant time savings, concluding only 1 contract:
unification of all communication channels with clients in a single application with extensive functionality,
chatbots for any task (script, text or smart),
tools for managing the operator work process: routing, online monitoring, supervisor, etc.,
integration with CRM or other internal systems,
connect any text channels using Visitor API.
In addition, we assign a personal manager to each client to help resolve any issues.
1. Client card: new functions in the Clients section
Some time ago we added the Clients section, and it's time to add useful tools, both for filling your database and for working with existing clients.
Search by name
Previously, searching was only possible by social media marketing service contact or by ID. Now, if a user has introduced themselves and a client card has been automatically created with their name, you can find the client by entering their name in the search.
Editing name
Clients do not always enter correct data immediately when starting a dialogue. Also, instead of a name in the channel, for example, a social network, from which the client contacts, a nickname is often indicated. Now, if necessary, you can always find a client in your client database and change the name in the card for convenient interaction in the future.
Add any contacts
Now you can add any contacts to the card so that you have all the relevant data for contacting your client in the future in any channel. Any contact can now also be specified when manually creating a new client.
Outgoing from the card
Resuming the conversation has become even easier! Remind about yourself on behalf of the official group or make upsells with individual offers.
Be proactive: send customers information about the order status, new products and discounts.
Just find the customer card, select “Send message” from the menu, select the appropriate communication channel and send the message. If the customer responds to your message, a new request will be created, at the beginning of which the operator will see the text of the message you initially sent.
We continue to work on the necessary functions for the customer card, such as editing/deleting a contact, merging cards, additional fields for various information. The process of working with outgoing messages will also receive additional functions, and the customer card will show the history of requests and tasks related to the client. In addition, the Clients section will be available not only in the personal account, but also in the operator's application. Follow the news
2. Nanotech42 chatbots: increased number of characters in the question
In order to collect additional information from the visitor when communicating with the chatbot (for example, name or email, order number or contract number), you can add your own questions in the push-button bot settings. Previously, the length of the question was limited to 128 characters. We listened to your request and expanded this value to 2000 so that you can ask the client a question, indicating all the necessary nuances.
3. Analytics: Number of requests in channels by hour
Previously, in the Channels analytics section, you could track the number of requests by hour for only one day. Now you can select any required period to analyze this indicator for each of its days, both on the graph in your personal account and in the downloaded report. In just 1 click, you can evaluate the distribution of the load on channels during a week or month to optimize the amount of resources needed to process them.
4. How to Increase Sales with WhatsApp
According to the latest data, WhatsApp has over 2 billion active users. The messenger has grown into a full-fledged business tool that companies use to increase traffic and stimulate sales.
We have prepared an article in which we talk about how integrating the LiveTex platform with the WhatsApp channel can increase sales.
To stay up to date with all the news, bookmark the link to our blog, subscribe to the Telegram channel or VKontakte group .
Reviews about LiveTex
We are actively developing and improving our product, including thanks to your feedback. We will be pleased if you share your feedback on working with LiveTex.
Leave a review on Yandex Leave a review on Google
If you are not with us yet, register and evaluate all the possibilities of the LiveTex platform without restrictions for 14 days free of charge. And if you do not know where to start, contact our managers in any convenient communication channel: they will help with settings and selection of the optimal tariff and solution for a business of any scale.
Working with LiveTex, you get a comprehensive expert solution for your business and significant time savings, concluding only 1 contract:
unification of all communication channels with clients in a single application with extensive functionality,
chatbots for any task (script, text or smart),
tools for managing the operator work process: routing, online monitoring, supervisor, etc.,
integration with CRM or other internal systems,
connect any text channels using Visitor API.
In addition, we assign a personal manager to each client to help resolve any issues.